- £1170,20 Annual Savings (50% Reduction)
- Bill Validation
- Rapid Issue Resolution
The Background
The Golf Club has entrusted us with managing their waste needs for several years, including collections for General Waste, Mixed Recycling, and Glass Waste. As a trusted waste partner, we’ve consistently aimed to keep their operations clean, compliant, and cost-efficient.
Recently, the club reached out with a billing concern. They had received an invoice one month earlier than expected, which caused confusion and prompted them to seek clarification and assurance that no overcharging had occurred.
BSG Waste's Swift Response
We investigated the issue immediately. The early billing stemmed from an overlap in service dates across their three waste streams, which triggered separate invoices and an unexpected timeline.
Rather than offering a quick fix, we took a proactive approach to eliminate the issue permanently:
- We analysed the billing structure across all services.
- We proposed a consolidated invoicing solution to align the service dates and ensure all waste charges would appear on a single, unified invoice going forward—only when service dates overlap, to keep it accurate.
- We also ensured the club was fully informed throughout, offering complete transparency and reassurance.
The Overall Results
From using our services, the Golf Club has made significant improvements:
- £1,170.20 annual savings compared to their previous supplier—a 50.29% reduction in waste costs.
- Greater billing clarity, with one simplified invoice that aligns with their service activity.
- Reduced administrative time, making payment and record-keeping easier for their internal team.
- Stronger trust and satisfaction, thanks to our open communication and dedication to solving the issue efficiently.
This case illustrates how true customer service isn’t just about collecting waste—it’s about being a reliable partner who responds quickly, solves problems with care, and improves the customer experience in every interaction.